We are seeking an experienced Senior ITSM Consultant to support an international IT transformation program focused on improving IT service availability, observability, and operational maturity.
The consultant will play a key role in aligning ITSM processes, defining roadmaps, and guiding the implementation of modern operational models such as 24/7 IT Digital Operations Centers and end-to-end observability frameworks.
This role is ideal for a professional with strong ITIL, IT operations, and DevOps/SRE background who can combine strategic thinking with hands-on execution and stakeholder facilitation.
responsibilities :
Coordinating timelines, milestones, and interdependencies across multiple availability-related projects
Developing a roadmap to achieve and maintain 99.9% service availability
Providing technical and process advisory within areas such as ITSM,
Observability, IT Operations, and ITSCM
Supporting the definition and implementation of ITIL-based processes (Incident,
Problem, Change, Configuration, Event)
Advising on ITSM platform selection, configuration, and migration strategy
Contributing to the design and rollout of a 24/7 IT Digital Operations Centre (IT DOC) and integrating observability tools
Facilitating workshops to define target states, roadmaps, and progress reports aligned with leadership expectations
Defining roles, responsibilities, and escalation paths for critical incident and crisis management
Collaborating with Enterprise Architecture on non-functional requirements (NFRs) and infrastructure standards
Promoting alignment between ITIL processes and Agile/Cloud environments (DevSecOps / SRE integration)
requirements-expected :
Strong background in IT Operations, Service Management, or IT
Transformation, ideally in senior or advisory roles
Proven expertise in the ITIL framework and ITSM process design
Hands-on experience with observability, monitoring, or AIOps tools (on-prem and cloud)
Strong understanding of DevOps/SRE principles and their integration with ITSM
Experience in leading workshops and aligning senior stakeholders on transformation goals
Excellent analytical, coordination, and communication skills
Fluent English (spoken and written)
Knowledge of ITSCM, Crisis Management, and Disaster Recovery planning is an advantage
Proficiency with MS Word, PowerPoint, Jira, and LeanIX for documentation and reporting
offered :
Internal Mobility Program - enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
Referral Program - enjoy cooperation with your colleagues and get the bonus
MEDICOVER healthcare package
Multisport Card
My Benefit Cafeteria
International, diverse, and inclusive working environment - get experience in global projects for worldwide leaders and enjoy multinational teams
NATEK CSR Events & team buildings - enjoy our values: accountability, partnership and expertise and #workITwithus
5/10 years NATEK club - we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
