supporting stable and secure operation and development of small enhancements for multiple applications in your portfolio
researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
consulting with the operations team, external software providers, and users, and to improve application performance
following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams
collaborating in transition projects and in the further development of the service in general
creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation
requirements-expected :
fluency in English
university degree in Computer Science or a related field
2+ years of experience in delivering results in a fast paced, global and regulated business environment
sound IT software support experience
planning, coordination and organizational skills to ensure smooth application support processes, as well to assist the Product Manager or the customer directly
flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
offered :
Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
