Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
responsibilities :
Single point of contact for users issues and requests
Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable
Resolve requests and incidents or pass to resolving teams
Record all steps performed to resolve an issue
Track, chase, and control tickets
Call back, troubleshoot, and perform procedural follow ups
Handle high priority incidents according to procedure
Identify and work on updating/creating work procedures/shift left opportunities
Create, modify, and terminate accounts, or perform actions requiring elevated access, across several systems/applications
Catch up with Key Users and SMEs
requirements-expected :
Fluent verbal and written English and French language skills paired with very good communication skills
Experience in handling the relevant Operating Systems and Applications
Experience working as a Customer service agent
Team player with a problem-solving attitude and efficient task management skills
Experience applying appropriate solutions according to the incident management process
offered :
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
