We are looking for a dynamic individual with a strong background in IT Service Management. This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.
responsibilities :
Take ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers.
Align IT applications and underlying infrastructure with Future State Architecture.
Maintain IT services compliance with control standards by working closely with various internal and external teams.
Oversee and support internal changes reviews to guarantee readiness and adherence to best practices.
Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives.
Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities.
Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency.
Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities.
requirements-expected :
Over 5 years of experience as an IT Service Manager.
Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
Comfortable with ambiguity, shifting priorities, and being outside of comfort zone.
Excellent communication skills.
Customer engagement and stakeholder management skills working in different time zones
Good Analytical and Problem-solving skills.
Good Technical Documentation skills.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
