The Client Onboarding and Interaction Tribe focuses on improving the customer onboarding journey for businesses. We empower our teams to take ownership of their services, driving them towards greater efficiency and automation.
Our responsibilities include managing Identity Access Management, Service Subscription Management, and finally handling corporate packages for client relationship management (KYC).
We recently started an ambitious roadmap aimed at bringing our assets to the next level in order to make them relevant to our new D-FMI (Digital Financial Market Infrastructure) corporate strategy.
The Role:
Ensuring on-time delivery of IT projects, within the committed budget and with the expected quality.
Integrating contributions from various teams into a globally consistent plan, in alignment with our Agile Operating Model.
Writing comprehensive project memos to enable informed decision-making by Business Sponsors and IT management.
Providing regular status reports to senior management and various stakeholders.
responsibilities :
Develop, manage, and maintain project plans and forecasts, including resource requirements, costs, dependencies, risks, and their mitigations.
Manage virtual teams across various divisions and entities, including third-party suppliers.
Build and maintain strong working relationships with Product Owners, Scrum Masters, and customers, providing advice, guidance, and options regarding IT investments.
Define project governance (deliverables, processes, and ceremonies) and supervise the progress and quality of its execution.
Lead the risk, issue, and change control processes for assigned projects, and build action plans to mitigate risks, resolve issues, and track action items.
Control and supervise the progress of projects, reporting to senior management and the Sponsorship Committee.
Manage projects in accordance with internal standards (methodology & tools) and our Agile Operating Model.
requirements-expected :
A minimum of 5 years’ experience in a project management role, with a mastery of Agile methodology.
Strong leadership skills to adapt your style according to the situation and different stakeholders.
A good technical and business understanding.
Interpersonal skills to influence decisions made with the project sponsor/client.
Excellent communication skills (listening, writing, and presenting) at all levels, from staff members to senior management.
The ability to learn quickly in a complex environment and to synthesize the situation.
Strong negotiation skills, conflict management, and influencing skills at different levels of management.
Effective delegation of tasks and responsibilities while maintaining overall control.
Assertiveness to drive tasks to completion.
Proficiency in English.
offered :
Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
Practice your talents in a highly professional international environment.
Join a learning and development environment with an emphasis on knowledge sharing and training.
Competitive salary and comprehensive benefits.
benefits :
private medical care
sharing the costs of professional training & courses
