Senior IT Performance & Service Management Analyst
Częstochowa
Senior IT Performance & Service Management Analyst
Częstochowa, Częstochowa, Silesian Voivodeship, Polska
ZF Group
19. 3. 2024
Informacje o stanowisku
responsibilities :
Lead and steer global IT Service Management.
Manage and develop global IT Service Portfolio and underlying financials worth EUR 580 Mio. of total IT Budget. (Content, Structure, Financials and operational IT systems):
Manage and develop ZF IT Service Portfolio in alignment with Business and IT,
Manage IT Service Financials and Framework (Operational Planning (OP), Calculation, Charging, Reporting),
Responsible for worldwide IT Service Contracts with all Legal Entities,
Ownership of ITSM Life Cycle Processes and accountable for IT Portfolio Strategy Framework (Cont. Develop. and Market Research),
Manage all service-related M&A requests, TSA.
Control & Steer IT Service Level Agreements (SLA):
Manage global SLA Framework,
Lead and facilitate negotiations between BRMs and the Service Managers.
Manage IT Service Delivery Chain from Request to Service in role as E2E process owner.
Accountable for entire Operational IT Environment (Software and Processes) to ensure holistic Service and Service Performance: Service Design, Operational Planning, Calculation, Charging, Reporting.
Drive Continuous Improvement Process in area of responsibility.
requirements-expected :
Bachelor’s degree in IT or Business Administration related fields.
5 years of professional experience in a similar position.
Experience in Controlling and/or IT governance.
General management skills.
Highly analytical, assertive and persuasive.
Strong communication & negotiation skills, fluent English.
offered :
Career opportunities.
Work in a multinational team.
Specialized training and employee development support.
A friendly work environment which fosters creativity.
Social package: private medical care, insurance, sports card.
Flexible working time in a hybrid model, relocation package.
Discounts on goods and services.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
