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Technologies-expected : Android i OS Service Now Office 365 about-project : The Sr. It Operational Analyst/CEE Team Lead is responsible for overseeing the operations within the Central and Eastern Europe region. This role involves strategic planning, team management, and ensuring the delivery of high-quality services that align with the company’s objectives. responsibilities : Develop and implement strategic plans to enhance productivity and efficiency within the team. Lead and mentor team members, fostering a culture of continuous improvement and professional growth. Monitor team performance, providing regular feedback and conducting performance reviews. Serve as the primary point of contact for all team-related matters within the CEE region. Collaborate with other departments to ensure alignment of regional goals with overall company objectives. Manage project timelines, and resources to ensure successful completion of initiatives. Identify training needs and opportunities for team development. Resolve any conflicts or issues that arise within the team in a timely and professional manner. Liaise with partners and vendors on IT related user support. Work with other support functions on projects and activities related to IT. requirements-expected : Proven experience as a team leader or supervisor, preferably within the CEE region. Strong understanding of the cultural and business landscape of Central and Eastern Europe. Excellent communication and leadership skills, with the ability to motivate and inspire team members. Proficient in project management and familiar with performance metrics. Ability to work effectively in a fast-paced, multicultural environment. Decision-making skills and the ability to operate with autonomy and discretion. Fluency in English and at least one Central or Eastern European language is highly desirable. Qualification in technical field and at least 5 years of IT experience including 3 years in a technical customer support role. Troubleshooting and problem analysis. Customer service focused skills. offered : Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sports cards). Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home). Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds. Collaborative Environment: Strong teamwork and diverse interactions. Development Opportunities: Personalized plans with rapid progression. Versatile Career Paths: Professional growth supported by active committee for different career levels. Supportive Culture: High employee satisfaction and responsive feedback. Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and Linked In learning. Relocation Support: Assistance for international candidates and candidates living outside of Krakow. Social events such as family events and charity auctions. Comfortable working environment (Library, relaxation area, casual dress code). Parking space for cars and bikes. benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time fruits corporate products and services at discounted prices integration events corporate library coffee / tea parking space for employees sharing the costs of tickets to the movies, theater redeployment package christmas gifts employee referral program charity initiatives