Senior Support Manager for arrhythmia diagnostics products manages the technical support team (10-15 members) for software and devices that are used for diagnosing and monitoring of cardiac arrhythmias. The team’s responsibilities include troubleshooting, providing training, and ensuring customer satisfaction with the companys diagnostic products offered by the Medicalalgorithmics. Team members often interact directly with customers and internal teams and provide technical support to customers who are involved in product troubleshooting, development, and improvement based on field feedback.
responsibilities :
Troubleshooting: Diagnosing and resolving technical issues related to the products offered by Medicalgorithmics, used for arrhythmia diagnostics
Technical Support: Providing technical assistance to customers, including healthcare providers and distributors, through various channels such as phone, email, and remote access
Training: Developing and delivering training programs for customers on the proper use of the software and diagnostic devices offered by Medicalgorithmics
Customer Satisfaction and Feedback: Monitoring and addressing customer feedback to ensure satisfaction with the company’s products and to identify areas for improvement
Documentation: Maintaining accurate and up-to-date troubleshooting guides for the products offered by Medicalgorithmics
Collaboration: Working with sales, marketing, and engineering teams to ensure smooth product launches and ongoing support
requirements-expected :
Strong interpersonal skills to provide excellent customer service and build positive relationships with customers
Excellent written and verbal communication skills to effectively interact with customers and colleagues
Ability to diagnose and resolve technical issues independently and efficiently
Ability to develop and deliver effective training programs for various audiences
Ability to analyze data and provide insights to improve products and services
Proficiency in relevant software and systems used for managing customer support and monitoring data
Strong understanding of medical diagnostics services. Experience in arrhythmia diagnostics services, and diagnostic device technology will be a plus
offered :
Various forms of employment
Flexible working hours
Stationary work with the possibility of remote work
Annual bonus system based on achieved goals
Subsidy for Multisport card
Private medical care
Occasional gifts for childbirth
Working in a place where mutual respect is valued, and creativity is encouraged
