Senior Insurance Operations Specialist

Join Marsh as a Senior Insurance Operations Specialist in our European Business Support Center (EBSC) team based in Warsaw. This hybrid role requires at least three days a week in the office.

EBSC supports Marsh Europe operations, focusing on policy management, claims, procurement, data management, billing, and sales support. We work efficiently, with high quality, and deliver timely results.

Responsibilities

• Serve as main contact for local Brokers/Client Execs to gather offers from the regional team.
• Review and complete submissions with brokers/Client Execs as needed.
• Obtain and verify non-binding indications/offers from insurers per framework.
• Liaise between local brokers and carriers to bind risks.
• Ensure smooth handover to teams for post-bind tasks (contracts, policies, invoicing).
• Keep submission trackers updated.
• Monitor renewal pipeline and generate renewal offers independently.
• Proactively generate offers for in-scope risks after direct marketing strategy execution.

What you need to have

• At least one year of experience in the insurance industry, preferably in a placement/operations role, with basic knowledge of insurance terms, processes, and stakeholders.
• Strong analytical skills and critical thinking mindset.
• Attention to detail.
• Proficiency in Excel (Pivot tables, VLOOKUP, etc.).
• Excellent interpersonal and communication skills, fluent in English.
• Strong project/time‑management and problem‑solving skills.
• Collaborative and dynamic attitude.

What makes you stand out

• Experience in data analysis and management information, with demonstrated data reporting and visualization skills (Power BI, Qlikview/Qliksense, Tableau, etc.).
• Autonomous and self‑sufficient, able and willing to take ownership and accountability of entire projects over time.
• Fluent in at least one European language other than English and Polish.
• Experience dealing with multiple cultures helpful to the role.

Why join our team

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues to create new solutions and make an impact.
• Career opportunities, benefits, and rewards that enhance well‑being.

To apply, please send your CV in English.

Marsh, a business of Marsh McLennan, is the world’s top insurance broker and risk advisor, with annual revenue of $24 billion and more than 90,000 colleagues worldwide. For more information, visit marsh.com.

Marsh McLennan is committed to diversity, inclusion, and flexibility. We aim to attract and retain the best people and embrace diversity in all its forms, protected by applicable law.

Marsh McLennan supports hybrid work, with flexibility of working remotely and collaboration in the office. All colleagues are expected to be in their local office at least three days per week.