Senior Innovation Research Specialist

• Conduct market research and analysis to identify opportunities for new product development in the 0-1 space, featuring in-depth competitive analysis and TAM/SAM/SOM calculations.
• Develop and execute research plans, including qualitative and quantitative methods, to gather data and insights on target markets, customer needs, and competitive landscapes.
• Create and present compelling business cases for new ideas, featuring market analysis, and pro forma financial statements, including ROI, P&L, FCF projections.
• Collaborate with the product management team to prioritize product features and develop and maintain a product roadmap, including short-term and long-term goals, milestones, and key performance indicators (KPIs).
• Mastery of design thinking workshop facilitation, following the Design Sprint format, both on-site and online using digital tools like Mural and Miro.
• Stellar communication skills and fluency in pitching creative concepts confidently to a range of stakeholders, both internal and external.
• Deep understanding of with CX, including the ability to wireframe using tools like Figma
• Curious nature leading to continuously evaluating the frameworks and techniques being shared in the innovation, research, design and product ecosystems, ensuring our work remains cutting-edge and relevant.
• 5+ years of professional experience within the Financial Services industry or in management and Strategy Consultancy as an Engagement Manager or Senior Associate. Otherwise experience as a Product Manager, Market Researcher, Product Researcher, Strategist, or equivalent role.
• Proven ability to work in environments characterized by rapid change, ambiguity, and high expectations. E.g. Innovation or Product departments, Consulting Agencies focused on Innovation and Strategy, Founders or Founding contributors in venture-backed companies.
• Track record of Product or Innovation work, and a portfolio showcasing both the work done and the processes followed.

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.