Informacje o stanowisku

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

For our Client, an international consumer goods company, we are looking for a candidate for the position of Senior HR Administrator with French.

Senior HR Administrator with French

Requirements

• Solid understanding of ES and HR policies and processes.
• Proficiency with Employee Services (ES) systems.
• Proficiency in English and French (C1).
• Service-oriented mindset.
• Demonstrated ability to partner with business units and collaborate with different teams.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.

Responsibilities

• Serve as the initial contact for all employee services and HR-related questions.
• Navigate the ticketing system effectively to liaise with HR Administration, Payroll, HR Business Partners, Talent Acquisition, Talent Management, Learning, and other departments.
• Co-create and maintain a comprehensive knowledge base to equip employees with resources for frequent questions.
• Promote self-service tools to streamline employee service and HR experiences.
• Resolve Tier 1 tickets promptly, ensuring accurate processing of employee data and queries.
• Document all interactions and ensure follow-through on escalated cases until resolution.
• Develop and maintain trusted relationships with employees and managers.
• Deliver services with a high level of professionalism and empathy to build trust and credibility.
• Facilitate collaboration among teams to improve service delivery and reduce response times.
• Work with various departments to enhance overall efficiency and service quality.
• Conduct training sessions for new hires and managers on ES tools and processes.
• Support ongoing learning and development to improve team capability and service quality.
• Embrace and promote a culture of continuous improvement.
• Identify opportunities for process enhancements and best practices to optimize service delivery.

We offer

• Hybrid work model (2 days a week in the office in Warsaw).
• Private medical care, sport card, life insurance, annual bonus and other additional benefits.
• An international and friendly work environment in a fast-growing SSC.

Warszawa - Oferty pracy w okolicznych lokalizacjach