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Your role
We are seeking a ServiceNow HRSD Managing Consultant (Architect) to join our Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.
Stakeholder Management: Build strong relationships with business SMEs, architects, developers, and testers; manage expectations and ensure alignment across teams.
Requirements Facilitation: Lead workshops, conduct end users interviews, clarify use cases and align multi system requirements across all involved IT architecture (PAS, Claims, Billing, and CRM).
Communication Skills: Explain technical and Guidewire concepts clearly to non technical stakeholders; translate business needs into concise, structured requirements.
Analytical Thinking: Break down complex insurance processes, identify gaps, analyze root causes, and propose practical solutions aligned with system capabilities.
Collaboration & Teamwork: Work effectively in multi vendor, global Agile teams; support BAs, developers, QAs, architects, and product owners.
Adaptability: Adjust quickly to changing scope, emerging business needs, and evolving technical constraints in dynamic insurance programs.
Conflict & Issue Resolution: Address requirement conflicts, clarify ambiguities, drive decisions, and support smooth delivery across workstreams.
responsibilities :
Act as the key liaison between insurance business teams (Underwriting, Claims, Policy, Billing) and technical delivery teams, translating insurance processes into detailed functional, integration, and system requirements for complex core‑system implementations.
Lead end‑to‑end definition of features for Guidewire Core Suite (PolicyCenter, ClaimCenter, BillingCenter) or other insurance platforms, including configuration, integrations, data mapping, and workflow logic.
Analyze and document API specifications (REST/SOAP), including quote/bind flows, claim events, billing transactions, payment interfaces, and integrations with pricing/rating engines.
Map and optimize insurance workflows using BPMN and translate them into system behaviors, screen flows, entity models, validation rules, underwriting rules, and event triggers.
Work closely with architects and developers to design integration patterns, data transformations, and service contracts between CRM, PAS, Claims, Billing, Underwriting Workbenches, and external data providers (risk scores, raters, document services, accounting systems).
Validate target solution architecture designs for compliance with insurance regulations (IDD, Solvency II), audit requirements, product rule frameworks, and cross‑system data integrity expectations.
Use JIRA and Confluence to manage detailed user stories with technical acceptance criteria, maintain interface specifications, track defects, support PI planning, and maintain traceability across multiple delivery streams.
Support end‑to‑end test cycles by preparing detailed test scenarios, validating integration behavior, analyzing API requests/responses, and verifying system configuration correctness across environments.
requirements-expected :
5+ years as a Business Analyst in the insurance industry with strong experience in core system delivery, integrations, and API‑driven feature design (policy, claims, billing, underwriting).
Hands‑on experience working with Guidewire InsuranceSuite including understanding of configuration, product models, entities, workflows, and integration points.
Deep understanding of insurance lifecycle processes and their technical implementation: new business, underwriting rules, policy changes, renewals, cancellations, FNOL, claims processing, payments, billing schedules, and accounting feeds. Strong ability to translate business requirements into system logic, interface definitions, data mapping documents, and technical acceptance criteria.
Practical experience analyzing API specifications, designing integration flows, and collaborating with developers/architects during solution design and implementation.
Proficiency with Agile tools (JIRA, Confluence) and experience delivering within Scrum or SAFe structures in multi‑team, multi‑vendor environments.
Exceptional communication skills in English, able to interact with both business stakeholders and deeply technical teams in global insurance programs (German or French is a plus).
Strong analytical mindset with proven experience in system analysis, problem decomposition, data flow understanding, and cross‑functional collaboration across underwriting, actuarial, operations, and technical engineering teams.
offered :
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
