Senior Global Forwarding Agent - Ocean Import

Join to apply for the Senior Global Forwarding Agent – Ocean Import role at C.H. Robinson in Warsaw, Poland. This position is responsible for managing and operating the shipment lifecycle for complex and strategic accounts, ensuring customer requirements are met accurately and timely.

Duties and Responsibilities

Maintain Operational Excellence

• Understand international shipping processes from purchase order to cargo delivery, including documentation and terminology
• Accurately input financial components of shipments to ensure correct customer billing
• Apply industry knowledge and critical thinking to adapt processes and resolve challenges
• Execute and coordinate shipments, ensuring compliance with customer SOPs (booking approvals, pre-alerts, filings, delivery, invoicing)
• Create and maintain accurate shipment data in Navisphere, ensuring integrity of INCOterms, routing, dates, and documents

Facilitate Relationships

• Build strong customer relationships through timely communication and issue resolution
• Act as a key customer contact and subject matter expert, collaborating cross-functionally to identify process improvements
• Lead by example in customer outreach, retention, and expansion efforts

Other Activities

• Monitor shipment trends, recommend technology/process improvements, and support reporting for Sales and Account Managers
• Ensure adherence to customer SOPs and perform additional duties as required

Qualifications

Required

• High School diploma
• Minimum 3 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite
• Fluent in Polish and English (written and verbal)

Preferred

• Associate’s or bachelor’s degree from an accredited college or university
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi‑tasking skills, and high level of flexibility as priorities and needs change daily
• Excellent written and oral communication skills
• Ability to work in a fast‑paced and deadline‑driven office environment
• Proven track record of dealing with customers and being client focused
• Values a diverse and inclusive work environment

What We Offer

• Real opportunities to grow your talent in a fast‑moving, global organization
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance‑based bonuses, private medical insurance, additional life insurance, cafeteria plan—My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP)

Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few—you may just be our next great fit!