Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Senior Field Service Engineer for Leica Biosystems is responsible for visiting customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s.

This position is part of the North Europe team located in Poland and will be fully remote and field based. We are working on the development of a new service organization in Poland. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service team and report to the Senior Manager North Europe. If you thrive in a multifunctional, fast paced, service role and want to work to build a world-class Service organization—read on.

Responsibilities

• Carry out on site installation of various Histopathology and ancillary equipment
• Contributing to the establishment of a new service organization in Poland
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.
• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management.
• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds.
• Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clients.

Requirements

• Experience in Field Service or a related field preferred, including Laboratory work.
• Educated in a Mechanical, Electronic or Electrical or Biomedical qualification subject. Preferably Bachelor’s degree/diploma level or equivalent vocational qualification.
• Fluency in Polish & English

Nice to Have

• Knowledge of network configuration and setup such as firewalls and TCP/IP networking components in a Windows environment is advantageous.
• Proficient in Microsoft Office and computer literate with CRM tools such as SFDC/ Field Service.
• Ability to carry & move up to 25kg safely.

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.