As an IT/OT Specialist, you will play a key role in supporting the IT and OT landscape at our Hitachi Energy sites. You ensure smooth operations for both office IT and shop‑floor OT systems, especially those not supported by Global OSS teams. You act as the first responder for IT/OT cybersecurity events and help protect critical factory assets.
You will work close to end users, factory teams, vendors, and global cybersecurity experts. Your focus will be on resolving issues quickly, keeping systems secure, and enabling the factory to operate without disruption.
This is a hands-on role where you troubleshoot, execute on-site support, and contribute to a secure and resilient production environment. You help keep our manufacturing operations safe, stable, and digitally connected.
responsibilities :
Provide local desk-side support for users, devices, software, and collaboration spaces
Deliver on-site support for factory-owned and managed IT/OT assets
Support OT assets by performing IT/OT cybersecurity operational tasks
Handle daily operations for kiosks, printers, conference rooms, vendor machines, CCTV and security systems, badging systems, and MES scanners
Act as the first responder for cybersecurity incidents: investigate, assess scope, and work with incident responders to contain issues
Identify critical assets that require monitoring and protection
Install and configure security patches and remediation measures for critical OT assets
Report abnormal OT system behavior and escalate events to incident response teams
Work with vendors to ensure secure configuration and maintenance of OT systems
Implement cybersecurity measures for business‑managed assets under guidance from global teams and process engineers
requirements-expected :
Completed formal IT qualification or apprenticeship
Minimum two years of experience in IT support
Fluent in English and Polish
Proactive, self-driven, and solution-oriented
Comfortable working independently and taking ownership
Familiar with: ServiceNow, MS 365, Windows, iOS, asset management tools
ITIL 4 preferred; Lean Six Sigma certification is an advantage
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
flexible working time
coffee / tea
drinks
parking space for employees
extra social benefits
sharing the costs of tickets to the movies, theater