To strengthen our experienced teams, we are looking for an End User Support Engineer who will join our office in Warsaw. You will be a part of local and international IT support team in the Sportradar.
responsibilities :
Being the 2nd level of tech support
Installation and maintenance of hardware & software
Responding in a timely manner to Local IT Support issues and requests
Full ownership of local IT Support, including supervision of other local IT Support team members
Local IT procurement and work with global standards
Setting up accounts for new users
Keep technical documentation of specific Local IT processes
Maintenance of local IT asset inventory
Collaboration with our global IT teams
requirements-expected :
Associate or Bachelors Degree in Computer Science or equivalent experience
Work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Experience leading teams or sub-teams desired
Knowledge of popular platforms & software applications (Microsoft, such as Azure, 365 Exchange, Office 365)
Comfortable working with clients and assisting through company helpdesk software
Ability to perform remote troubleshooting and provide clear instructions
Understanding Windows OS /MacOS/ Linux client OS platforms
Microsoft Cloud solutions
ITIL Processes (Desired)
Knowledge of cloud infrastructure is desired
Good written and verbal communication skills
Fluent in English
Willingness to learn new technologies
Positive team player with a can-do attitude
Travel availability between 10 and 20% desired
offered :
A highly motivated environment
The opportunity to work and develop within an inspiring and fast-growing company
Good opportunities for professional and self-development
