A leading insurance company is seeking a Senior EMEA CC & Telephony Engineer in Warsaw, Poland. This role involves managing contact centre platforms like Genesys Cloud and supporting the transition from legacy systems. The ideal candidate has 5+ years of experience in large-scale environments, strong communication skills, and expertise in Genesys Cloud architecture. You will drive innovation and enhance customer interactions while ensuring system stability. Benefits include healthcare, flexible hours, and performance bonuses.
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