Senior Customer Service Specialist with German or French

Join to apply for the Senior Customer Service Specialist with German or French role at Goldman Recruitment - Executive Search / Search & Selection

For our Client, a fast-growing healthcare company, we are looking for experienced candidates who speak German or French and want to take on a more advanced, process-oriented role within Customer Service. This is an excellent opportunity to join a business undergoing dynamic growth, where you will handle complex B2B cases and actively participate in shaping processes, improving workflows and driving automation.

Responsibilities:

• handling B2B customer orders end-to-end - entering and updating orders in internal systems and monitoring their status in SAP and Salesforce,
• managing incoming requests from email, phone and internal platforms, ensuring proper prioritization,
• creating service tickets and managing the shared mailbox to provide timely and professional responses,
• coordinating loaner equipment - arranging shipments, returns and scheduling availability with sales and OR teams,
• ensuring accurate and timely order processing in line with KPIs,
• supporting process improvements by identifying issues, proposing solutions and contributing to documentation and automation,
• solving customer problems related to orders, shipments or equipment availability with a solution-oriented mindset.

Requirements:

• fluent English (B2+) and German or French (C1),
• first experience in a related area such as order management, customer care, procurement or sales support,
• knowledge of SAP or Salesforce as a strong advantage,
• strong communication skills and high level of business professionalism,
• analytical mindset with great attention to detail.

We offer:

• attractive employment contract package: 10,000-12,000 PLN gross salary + annual bonus,
• hybrid work model and flexible working hours,
• lunch card,
• modern office located in Warsaw,
• opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements,
• involvement in additional global projects and cross-functional initiatives,
• benefits package including MultiSport card, private healthcare, and life insurance,
• numerous internal and external training programs, as well as foreign language classes.