Senior Customer Service Specialist with German (m/f)

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

For our client, a fast‑growing healthcare company, we are looking for experienced candidates who speak German and want to take on a more advanced, process‑oriented role within Customer Service. This is an excellent opportunity to join a business undergoing dynamic growth, where you will handle complex B2B cases and actively participate in shaping processes, improving workflows and driving automation.

Level: specialist

Working hours: Full time

Salary (gross): 10000-12000 pln

Requirements

• fluent English (B2+) and German (C1)
• first experience in a related area such as order management, customer care, procurement or sales support
• knowledge of SAP or Salesforce as a strong advantage
• strong communication skills and high level of business professionalism
• analytical mindset with great attention to detail

Responsibilities

• handling B2B customer orders end-to-end – entering and updating orders in internal systems and monitoring their status in SAP and Salesforce
• managing incoming requests from email, phone and internal platforms, ensuring proper prioritization
• creating service tickets and managing the shared mailbox to provide timely and professional responses
• coordinating loaner equipment – arranging shipments, returns and scheduling availability with sales and OR teams
• ensuring accurate and timely order processing in line with KPIs
• supporting process improvements by identifying issues, proposing solutions and contributing to documentation and automation
• solving customer problems related to orders, shipments or equipment availability with a solution‑oriented mindset

We offer

• attractive employment contract package: 10,000-12,000 PLN gross salary + annual bonus
• hybrid work model and flexible working hours
• lunch card
• modern office located in Warsaw
• opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements
• involvement in additional global projects and cross‑functional initiatives
• benefits package including MultiSport card, private healthcare and life insurance
• numerous internal and external training programs, as well as foreign language classes

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