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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
TE Connectivitys Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our companys products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TEs Extraordinary Customer Experience strategy.
This is not a postion in call center — this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us!
Be the primary interface on a day-to-day basis with direct Global account responsibility for customers
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss OTD, backlog and other general support issues
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up
Customer Care Experience:
Fluency in English and German (at least B2 level)
Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage
Excellent time management skills with the ability to prioritize tasks in a fast-paced environment
A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
Multitasking out of the box thinker with a positive attitude, able to listen and being patient
Proven ability to remain calm and professional in demanding or stressful situations.
Strong problem-solving skills and the ability to work independently when facing unexpected challenges.
Experience in organizing and leading client meetings (both online and in-person).
Ability to prepare meeting agendas, presentation materials, and tailor communication to the audience.
Success-oriented, open-minded, organized, resilient even in stressful situations
Ability to work on a hybrid model (office is located in Kraków, ones per week
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Location: KRAKOW, MA, PL, 30552
City: KRAKOW
State: MA
Country/Region: PL
Travel: Less than 10%
Requisition ID: 142280
Alternative Locations:
Function: Customer Service
Pre-Sales, Logistics, Supply Chain, Call Center, Sales, Operations, Customer Service