Informacje o stanowisku

If you enjoy speaking German and English with the clients, you have proven experience in customer-facing positions, and would like to join a global healthcare company in Wrocław from July/August 2025 - APPLY!

What we expect

• Proven experience of 2-3 years onward in customer-facing roles
• Good knowledge of German, speaking and writing (B2 level onward)
• Good knowledge ofEnglish, speaking and writing (B2 level onward)
• Proven experience withSAP/Salesforce is desirable, but not a must-have
• Availability to join a company in July/August 2025

• Bachelors degree or higher from an accredited university

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Greatchallenges in the transition process in the EMEA region with the business clients from DACH
• Opportunities to work with SAP, Salesforce, MS Office environment, and more
• The smooth recruitment process (1 stage) with a start date from July/August 2025
• Flexible hybrid working model (remotely with single visits in the office due to training/manager visit/important event)
• Business working hours (8:00-16:00) with an option of flexibility
• Benefits package including various options of private medical care, group insurance, and sports card

Your tasks

• Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, and other related policies and procedures
• Handles customers from multiple countries (depending on language skills) - with fluency in the local customer language - contact via defined channels
• Works proactively with Key Accounts to build customer intimacy, identify improvement initiatives, and maximize overall service performance.
• Review purchase order requirements to ensure compliance with company terms and conditions
• Conducts service process analysis and drives cycle time and OTIF improvements
• Work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements
• Liaise with the business on customer relationship management via Salesforce functionalities
• Preparation of reports, analyses, summaries, and qualitative indicators
• Provide reports to assigned business team to enable end-to-end process visibility
• Identify opportunities to improve data quality & reduce cycle time

Wrocław - Oferty pracy w okolicznych lokalizacjach