Senior Customer Experience Specialist - hybrid

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Job Description

As a Senior Customer Experience Specialist here at Honeywell, you will drive operational excellence, enhance customer experience, and collaborate with cross‑functional teams to optimize processes. You will report directly to our Senior Customer Experience Supervisor and you’ll work out of our Katowice location on a Hybrid work schedule.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome‑focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

• Act as primary point of contact to accept service orders from customers via email, EDI and phone
• Answer customer inquiries and effectively communicate the process and procedures for clear understanding
• Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms and service availability
• Accurately enter orders into CP/S system for fulfillment within a specified timeframe (processing POs in 48h and answering to requests in 24h) from receipt
• Research, submit for approval & issue credits/ rebills as needed, which include interaction with customers, credit administration & field personnel to resolve customer issues as well as aged receivables. (Limit the credit error admin for the processed POs to 1% and high accuracy for data entries in SAP, SFDC and other tools)
• Keep Supervisor/Senior apprised of potential problems.

Qualifications

• BA degree or equivalent experience
• Advanced MS Office skills for Outlook, Skype, Word, Excel, PowerPoint
• Operational knowledge of SharePoint based tools & trackers: Disputes, Customer master
• Good interpersonal and communication skills
• Fluency in English (written and spoken)

We Offer

• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#Futureshapers

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Appliances, Electrical, and Electronics Manufacturing

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