Senior Control Manager (Governance Papers & Regulatory submissions)

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HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO.

In this fantastic new role, you will join a growing team to partner with the GCIO CCO Governance & Frameworks area and will be responsible for providing governance, oversight, and execution of risk and control management processes across the GCIO organisation, evolving a culture of continuous and consistent risk management.

You will be a leader within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the GCIO CCO Governance & Frameworks team within HSBC. Our purpose is to take accountability for GCIO Risk Management so GCIO can achieve strategic outcomes for HSBC, while remaining resilient and secure

What you’ll be doing:

• Developing board committee and regulatory materials that clearly communicate GCIO’s risk posture, key issues, and mitigation strategies.
• Leading governance support for Risk & Control Management Meeting (RCMMs) and executive forums, providing insight, challenge, and alignment with risk frameworks.
• Providing oversight and challenge to residual risk decisions, ensuring consistency with policies, appetite, and regulatory expectations.
• Promoting continuous control improvement through trend analysis, read-across insights, and challenge of inefficient practices.
• Enhancing the RCA process by delivering insights enabling risk ownership through strong stakeholder collaboration.
• Driving global alignment on key risk themes such as Operational Resilience and Cybersecurity frameworks (e.g. NIST). Supporting response to regulatory queries, emerging risks, and crisis scenarios with structured, timely input.
• Advising the Global Head on shaping and delivering a risk‑aligned, future‑fit control strategy across GCIO. Representing GCIO in enterprise risk forums, influencing alignment across functions, regions, and the three lines of defence.
• Building senior partnerships across Technology, Risk, and Compliance to embed strong risk culture and accountability. Acting as a visible leader across GCIO and CCO, role‑modelling operational excellence and risk‑informed decision‑making.

You’re a great candidate if you have these:

• Executive and Board level report writing and presentation, requiring minimum C2, preferred native/bilingual English language proficiency
• Relationship management
• Technology risk management, governance, and frameworks
• Operational Resilience, Cybersecurity, and IT Risk frameworks (e.g., NIST, COBIT, ITIL).
• Non‑Financial Risk framework
• Risk and control reviews
• Translation of strategies & plans to achieve business and functional goals
• Team leadership

What you’ll get with us:

• Annual performance‑based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Financial Services and Banking