Senior Control Manager (GCIO Chief Operating Office) role at HSBC
HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
What you’ll be doing:
- Collaborate with the GCIO COO team to manage the risk and control portfolio for their services, including risk assessments, control environments, issue management, and audits.
- Assist in the ongoing enhancement of the control environment and risk monitoring, focusing on behaviours and encouraging a proactive risk culture.
- Spot trends to help predict future developments in the risk and control landscape.
- Proactively address and question ineffective or excessive controls, tasks, and behaviours.
- Offer expert insights on risk and control, spearheading improvements in the control environment and risk monitoring.
- Keep stakeholders informed about policy or change initiatives affecting operational risk in their areas.
- Promote the behaviours needed to advance the understanding and management of technology risk controls within the CCO team and beyond.
You’re a great candidate if you have these:
- Expertise in non-financial risk management, governance, and frameworks.
- Strong understanding in at least one of the following risk domains: change execution, people, financial reporting or compliance.
- Experience working with senior stakeholders, and cross-functional risk committees.
- Strong stakeholder engagement skills, with the ability to influence senior executives across a complex organisation.
- Ability to interpret and challenge risk assessments, issue management, and control effectiveness.
- Strategic thinker with the ability to execute under pressure, responding to urgent risk matters effectively.
- Solid English language communication skills to be able influence and challenge stakeholders, “Bilingual Proficiency” level desirable, “Professional Proficiency/Fluent” level minimum.
- Certifications such as CISA, CISM, CISSP, CRISC, COBIT, or ITIL are desirable etc.
What you’ll get with us:
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set‑up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Free parking
In case you would like to resign from participation in the recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.
Seniority level
Employment type
Job function
- Accounting/Auditing, Information Technology, and Project Management
Industries
- Financial Services, Banking, and Investment Banking
What you’ll get with us:
- Online behavioural test
- Telephone screen
- Job interviews with the hiring managers
