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Senior Control Manager (CTO Infrastructure – Enablement) Miejsce pracy: Kraków Technologies we use Operating system Windows About the project The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve. Key activities include implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners. Your responsibilities Partner with the GCIO CCO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group. Be a leader within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the Technology Infrastructure area of the Chief Technology Office within HSBC. Specifically IT risks and controls of Configuration Baselines, Evergreening/Obsolscence, IT Asset Management, Capacity Management, IT service Acceptance. Act as trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management, audits. Promote accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours. Provide specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours. Advise and designing process and controls in a commercially viable, practical and effective manner. Identify trends to anticipate future developments in the risk and control environment. Influence and shaping the development and implementation of future-fit risk management and regulatory frameworks. Provide Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility. Our requirements At least 5 years of hands-on experience within IT infrastructure and technology control capabilities either directly or as a 1/2/3LOD control management function. At least 5 years of hands-on experience and subject matter expertise in management of operational risk, non-financial risk and/or technology & cyber risk. Experience across Data, IT, Operations, Risk Management, and / or Audit roles requiring management of diverse risk types is desirable. Financial Services or other highly regulated industry experience/exposure is preferred. Strong communication skills to influence and challenge stakeholders. Ability to work independently with limited supervision. Ability to present complex issues concisely to senior partners using non-technical language. Experience dealing with regulatory bodies engagement. Active industry recognized certificates will be an asset, e.g. CISA, CISSP, CRISC, CCSP etc. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC! HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.