HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The GCIO CCO team is responsible for enabling the bank to operate within its risk appetite by embedding effective risk and control practices. It provides operational risk expertise, technical insights, and governance support across all lines of defense, maintaining strong relationships with regulators and external partners.

The Senior Control Manager plays a pivotal role within HSBC’s GCIO Chief Control Office, supporting the Technology Infrastructure domain of the Chief Technology Office. This role ensures robust risk and control management across global operations, aligning with HSBC’s strategic objectives and regulatory expectations.

The Opportunity

As a senior leader in the GCIO CCO function, you will oversee the risk and control portfolio for CTO Infrastructure. You’ll act as a trusted advisor to senior management, drive continuous improvement in control environments, and influence the development of future‑fit risk frameworks. The role demands strategic thinking, stakeholder engagement, and leadership across a globally dispersed team.

What you’ll be doing

• Lead risk and control oversight for CTO Infrastructure, ensuring alignment with HSBC’s risk appetite.
• Act as a trusted advisor to senior stakeholders on operational risk, audits, and control assessments.
• Promote data‑driven decision‑making and challenge inefficient or excessive controls.
• Design and implement practical, commercially viable control processes.
• Monitor and analyze control performance to drive improvements.
• Support GCIO CCO operating model, service catalogue, and toolkits.
• Represent the function in governance forums and committees.
• Embed a proactive risk culture and ensure lessons learned are shared across GCIO.

You’re a great candidate if you have these

• Minimum 5 years of experience in Technology Infrastructure controls (e.g., OS, Middleware, Database).
• Proven expertise in operational, non‑financial, or cyber risk management.
• Strong stakeholder management across geographies and functions.
• Experience in presenting complex risk topics to senior audiences.
• Ability to lead and influence in a matrixed, global environment.
• Strong analytical, written, and verbal communication skills.
• Track record of process improvement and delivering measurable outcomes.
• Experience in regulated industries, preferably financial services.

What you’ll get with us

• Annual performance‑based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Recruitment Process Steps

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in the recruitment process or withdraw a previously sent application, please email us at: hr.krakow.pl@hsbc.com.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology and Finance

Industries

• Financial Services, Banking, and Investment Banking