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Senior Control Manager (CTO Infrastructure)
  • Kraków
Senior Control Manager (CTO Infrastructure)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
5. 9. 2025
Informacje o stanowisku

Senior Control Manager (CTO Infrastructure)

Miejsce pracy: Kraków

Technologies we use

Operating system

  • Windows

About the project

The GCIO CCO team is responsible for enabling the bank to operate within its risk appetite by embedding effective risk and control practices. It provides operational risk expertise, technical insights, and governance support across all lines of defense, maintaining strong relationships with regulators and external partners.

The Senior Control Manager plays a pivotal role within HSBC’s GCIO Chief Control Office, supporting the Technology Infrastructure domain of the Chief Technology Office. This role ensures robust risk and control management across global operations, aligning with HSBC’s strategic objectives and regulatory expectations.

As a senior leader in the GCIO CCO function, you will oversee the risk and control portfolio for CTO Infrastructure. You’ll act as a trusted advisor to senior management, drive continuous improvement in control environments, and influence the development of future-fit risk frameworks. The role demands strategic thinking, stakeholder engagement, and leadership across a globally dispersed team.

Your responsibilities

  • Lead risk and control oversight for CTO Infrastructure, ensuring alignment with HSBC’s risk appetite.
  • Act as a trusted advisor to senior stakeholders on operational risk, audits, and control assessments.
  • Promote data-driven decision-making and challenge inefficient or excessive controls.
  • Design and implement practical, commercially viable control processes.
  • Monitor and analyze control performance to drive improvements.
  • Support GCIO CCO operating model, service catalogue, and toolkits.
  • Represent the function in governance forums and committees.
  • Embed a proactive risk culture and ensure lessons learned are shared across GCIO.

Our requirements

  • Minimum 5 years of experience in Technology Infrastructure controls (e.g., OS, Middleware, Database).
  • Proven expertise in operational, non-financial, or cyber risk management.
  • Strong stakeholder management across geographies and functions.
  • Experience in presenting complex risk topics to senior audiences.
  • Ability to lead and influence in a matrixed, global environment.
  • Strong analytical, written, and verbal communication skills.
  • Track record of process improvement and delivering measurable outcomes.
  • Experience in regulated industries, preferably financial services.

What we offer

  • Competitive salary.
  • Annual performance-based bonus.
  • Additional bonuses for recognition awards.
  • Multisport card.
  • Private medical care.
  • Life insurance.
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events.
  • CSR initiatives.
  • Nursery discounts.
  • Financial support with trainings and education.
  • Social fund.
  • Flexible working hours.
  • Free parking.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

Recruitment stages

  • Online assessment
  • Phone interview
  • Job interview
  • Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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