Informacje o stanowisku

Senior Collections Manager

Apply locations WARSAW, POL time type Full time posted on Posted Today job requisition id R0148582

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Job Title: Collections Manager III

Location: Warsaw, Poland (hybrid)

Working hours: 2-10 PM

Job Summary:

We are seeking a highly motivated and experienced Collections Manager to join our Shared Services Organization in Warsaw, Poland. The successful candidate will be responsible for managing the collections process, ensuring timely and efficient recovery of outstanding receivables, and maintaining strong relationships with our global customers.

Key Responsibilities:

1. Manage Collections Process: Oversee the end-to-end collections process, ensuring timely and effective recovery of outstanding receivables.
2. Team Leadership: Lead and mentor a team of collections specialists, providing guidance and support to achieve departmental goals.
3. Customer Relations: Maintain and enhance relationships with global customers, addressing any issues or disputes promptly and professionally.
4. Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
5. Compliance: Ensure all collections activities comply with company policies, industry regulations, and legal requirements.
6. Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of the collections function.
7. Reporting: Prepare and present regular reports on collections performance to senior management.
8. Collaboration: Work closely with other departments, such as finance, sales, and customer service, to resolve issues and improve overall customer satisfaction.

Qualifications:

1. Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
2. Experience: Minimum of 7 years of experience in collections management, preferably within a global or multinational company. 3+ years of experience managing a team.
3. Skills:
   • Strong leadership and team management skills.
   • Excellent communication and interpersonal skills.
   • Proficiency in collections software and ERP systems.
   • Analytical and problem-solving abilities.
   • Knowledge of industry regulations and compliance standards.
   • Ability to work in a fast-paced, dynamic environment.
4. Language: Proficiency in English; additional languages are a plus.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. A dynamic and inclusive work environment.
4. The chance to work with a global team and make a significant impact on the company’s success.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

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