Informacje o stanowisku

At HEINEKEN Kraków (HEINEKEN Global Shared Services) , our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data, and technology ready to „WOW” the world with our expertise, passion, and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

1. Owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets.
2. Acting as a Business Partner to OpCos (e.g., Cash/Pre-Legal Collectors, Sales, Customer Service) to provide timely and accurate data and ensure effective collections and disputes.
3. Managing customer relationships to ensure a high level of service is provided at all times.
4. Handling incoming and outgoing calls with customers.
5. Identifying held orders and taking appropriate actions to resolve them, managing the credit limit exceeded process in accordance with credit policy.
6. Driving improvements, being customer-oriented, and using language skills to liaise with local customers, understanding their pain points.
7. Using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in the future.
8. Demonstrating proactiveness in improving customer satisfaction and reducing timelines for dispute resolution, facilitating the identification and resolution of any customer disputes.
9. Managing customer queries, solving and closing disputes, and performing root cause analyses.
10. Working collaboratively with other HGSS teams to ensure effective delivery of collection and dispute processes and that standards are being followed.
11. Updating the Team Leader about developments and progress of collection processes and dispute resolution, opportunities, and challenges.
12. Driving own personal development in Finance-specific skills and business knowledge by implementing his/her development plan.
13. Ensuring process controls, policies, and compliance are adhered to and suggesting any improvements as appropriate.
14. Maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

1. English language skills at a fluent level.
2. A minimum of 2 years of experience related to the Order to Cash area (preferably Collections).
3. Strong communication and problem-solving skills.
4. Experience with SAP and Excel systems.
5. Strong customer focus.
6. Ability to deal with resistance.
7. Understanding of the end-to-end Order to Cash process.
8. Business knowledge.
9. Written and verbal communication skills.
10. Negotiation skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in the Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to the global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting the proper option in this tool or by communicating it on the hotline.

For further information, and to apply, please visit our website via the “Apply” button below.

Kraków - Oferty pracy w okolicznych lokalizacjach