Our customer is the leader in providing modern business solutions.

Project information:

• Location: Kraków / Katowice (hybrid)
• Working hours: Mon-Fr, 8 hours per day
• Languages: English
• Level: Senior
• Start date: Depending on the candidate`s availability
• Remuneration: up to 11000 PLN gross (depending on experience)

Responsibilities:

• Receivables management (collection of overdue invoices, monitoring of customer credit)
• Customer support (assisting in difficult situations, determining the best repayment solutions, negotiating, implementing payment plans)
• Customer Service (providing quality service, resolving problems, escalating contentious issues)
• Strategies (developing strategies for problematic clients, choosing appropriate collection techniques)
• Communication and negotiation (building customer relationships, communicating with stakeholders, negotiating, documenting solutions)
• Compliance and control (ensuring compliance with control and compliance regulations in credit management)

Requirements:

• Knowledge of processes and procedures related to the management of receivables
• Very good knowledge of English
• Experience in the area of debt collection
• Communication and negotiation skills, ability to build customer relationships
• Analytical skills
• Knowledge of Automation Drive Suit, DGEM Tech (nice to have)

We offer:

• Private medical care
• Multisport card
• Trainings & courses
• Development opportunities
• Additional bonuses