Senior Collection Specialist with English
Our customer is the leader in providing modern business solutions.
Project information:
- Location: Kraków / Katowice (hybrid)
- Working hours: Mon-Fr, 8 hours per day
- Languages: English
- Level: Senior
- Start date: Depending on the candidate`s availability
- Remuneration: up to 11000 PLN gross (depending on experience)
Responsibilities:
- Receivables management (collection of overdue invoices, monitoring of customer credit)
- Customer support (assisting in difficult situations, determining the best repayment solutions, negotiating, implementing payment plans)
- Customer Service (providing quality service, resolving problems, escalating contentious issues)
- Strategies (developing strategies for problematic clients, choosing appropriate collection techniques)
- Communication and negotiation (building customer relationships, communicating with stakeholders, negotiating, documenting solutions)
- Compliance and control (ensuring compliance with control and compliance regulations in credit management)
Requirements:
- Knowledge of processes and procedures related to the management of receivables
- Very good knowledge of English
- Experience in the area of debt collection
- Communication and negotiation skills, ability to build customer relationships
- Analytical skills
- Knowledge of Automation Drive Suit, DGEM Tech (nice to have)
We offer:
- Private medical care
- Multisport card
- Trainings & courses
- Development opportunities
- Additional bonuses
Cyclad Sp. z o.o.
In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.