Informacje o stanowisku

Senior Client Support Specialist with English

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY Global Delivery Services means 31,000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.

EY GDS is carrying out a global business transformation which includes a global SAP implementation. This significant change to our business creates new possibilities for external candidates.

The opportunity

We are looking for an Internal Business Advisor with financial experience, who will play a key role to advise and support our internal client serving teams in the EMEIA region to make best use of SAP and its processes in order to effectively manage their projects with EY’s external clients. This role offers the possibility of using English language skills on a daily basis and of providing high-quality advice to our internal customers helping them in building a better working world. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills.

Your key responsibilities

• Work with Finance teams to reach out to client serving teams and assist on their financials
• Prepare and facilitate training for colleagues
• Provide virtual support to our client serving teams (phone or email)
• Team with them to help in resolving their immediate questions
• Educate and guide them through recommendations and training
• Ensure that the needed responses are provided in a quick manner or escalated when essential
• Document all calls, emails and chats into the system
• Share best practices and provide support to other team members across borders and service lines
• Stay up to date with the firm’s latest policies, processes and tools
• Stay connected with the business and functional experts
• Self-educate and seek additional knowledge

Skills and attributes for success

• Very good English
• Graduate and/or professional certification in a business-related subject matter (i.e., Accounting, Finance) or commensurate experience in an Accounting or Finance role is required to perform this position
• Professional approach, demonstrating tact and diplomacy
• Strong communication and partnering skills with people of all levels of the firm
• Excellent listening and questioning skills
• Problem-solving and analytical skills
• Ability to view issues through the client serving teams’ lens
• Highly effective at virtual teaming and influencing skills

To qualify for the role, you must have

• Experience in providing exceptional client service
• Analytical approach
• Knowledge of key financial concepts
• Experience in working in a multicultural environment
• Ambition to be considered a trusted business advisor

Ideally, you’ll also have

• Good understanding of project management
• Experience in building well-working business relations with various stakeholders
• Well-developed sense of ownership and accountability

What we look for

We’re interested in hiring a professional in customer service area (at least 3 years of experience), who is experienced in financial economics. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate, you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in

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