75 523
18 783
Senior Claims Specialist (M/F/D) Miejsce pracy: Warszawa Your responsibilities Manage end-to-end handling of cargo damage, loss, and liability claims across air, road, sea, and contract logistics operations. Assess claim validity, liability, and financial exposure in accordance with applicable laws, conventions, contracts, and internal policies. Coordinate investigations with internal stakeholders, operational teams, insurers, brokers, surveyors, legal advisors, and other external experts. Review transport documentation, contracts, terms and conditions, and insurance policies to support claim decisions. Negotiate settlements with customers, carriers, insurers, and other third parties. Ensure timely communication with claimants and internal stakeholders throughout the claims lifecycle. Monitor claims reserves and settlements, ensuring accurate reporting anddocumentation. Maintain and update claims files within relevant claims management systems. Identify trends, root causes, and recurring issues, and provide recommendations to reduce future claims exposure. Support audits, internal reviews, and reporting requirements related to claims handling. Provide guidance and expertise to operational teams on claims prevention and risk mitigation. Our requirements Minimum of 3 to 5 years of experience in claims handling within the transport and logistics sector. Proven experience managing claims across multiple transport modalities: air, road, sea, and contract logistics. Solid understanding of international transport conventions (e.g. CMR, Montreal, Hague-Visby), liability regimes, and contractual frameworks. Experience working with insurers, brokers, surveyors, and legal advisors, including regular interaction with lawyers, insurance companies, brokers, and surveyors. Strong analytical skills with the ability to assess complex liability scenarios. Professional working proficiency in English (written and spoken), with the ability to communicate clearly and professionally in both contexts. Strong communication and negotiation skills. Ability to work independently and manage a high-volume, complex claims portfolio. Detail-oriented with strong organizational and documentation skills. Comfortable working in an international, cross-functional environment. What we offer Employment based on an employment contract, along with a comprehensive benefits package Training and development programs, as well as access to an e-learning platform Onboarding program with the support of a dedicated Buddy Participation in an annual, company-wide integration event A work environment based on Scandinavian organizational culture Opportunities for growth through our internal program Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance integration events corporate gym corporate sports team coffee / tea parking space for employees extra social benefits holiday funds christmas gifts employee referral program charity initiatives employee canteen bicycle parking modern and ergonomic office yoga in the office Recruitment stages CV Analysis Telephone contact 1st Recruitment meeting Tests (optional) 2nd Recruitment meeting (optional) Feedback Take a 360-degree Virtual Tour of the DSV GBS Office DSV GBS DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide. In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes. DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing. We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office. Zgoda na przetwarzanie dodatkowych danychI hereby give my consent for the processing of my personal data included in the application documents other than those required by law (Article 22¹ of the Polish Labour Code) by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of conducting the recruitment process. Granting this consent is voluntary, however, it is necessary to participate in the recruitment process.Zgoda na przyszłe rekrutacjeI hereby give my consent for the processing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of participation in future recruitment processes.Zgoda na przekazywanie danychI hereby consent to the sharing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, with other companies within the DSV corporate group, for the purpose of considering my candidacy in recruitment processes conducted by these companies.