Informacje o stanowisku

Senior Business Technical Services Analyst

Apply locations Warsaw, Poland time type Full time posted on Posted 2 Days Ago job requisition id R0058759

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organizations product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

Job Specific Skills & Competencies:

1. Skills & Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Ability to Multitask, able to analyze problems and offer solutions.
2. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
3. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
4. Programming - Good database development skills in Oracle PL/SQL. Scripting programming knowledge would be beneficial. Experience with Postman and/or Thunderclient would also be an advantage.
5. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
6. Language Skills - Excellent knowledge of English, written and verbal.

What Part Will You Play?

1. Continues education of the industry, system, module and product, and uses that information to inform the client.
2. Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology.
3. Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
4. Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
5. Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality.
6. Interprets mid complexity technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed.
7. Develops functional requirements and specifications to support client customization or system changes.

What Are We Looking For in This Role?

Minimum Qualifications

1. Bachelors Degree
2. Relevant Experience or Degree in: Bachelors degree or the equivalent of training and experience.
3. Minimum 4 Years Relevant Experience.
4. Includes consulting with clients to meet business needs.
5. Good understanding of web development practices and has practical experience in testing APIs.
6. Willingness to work from 10 AM to 6 PM or 11 PM to 7 PM for close cooperation with the USA.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Warszawa - Oferty pracy w okolicznych lokalizacjach