Senior Business Process Improvement Analyst

Join to apply for the Senior Business Process Improvement Analyst role at Medtronic.

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Within the Diabetes Customer Service and Supply Chain organization, we are looking for a Senior Business Process Improvement Analyst. In our team, we focus on holistically transforming the customer journey by investing in innovative ways of working from both an organizational and technological perspective. Our team empowers and enables talents to drive processes, services, digital solutions and capabilities to improve our Diabetes customer experience, increase employee satisfaction, and reduce our cost‑to‑serve.

You are defining the impact of a solution, and you ensure that teams have the right knowledge and confidence to transition through the various phases of change.

You will be working in an international team with colleagues located in different countries. This is a hybrid position with office location in the Center of Expertise in Warsaw.

Responsibilities

• Evaluation of the current B2B and B2C order‑to‑delivery and invoicing (OTD&I) business processes to identify opportunities for improvements
• Conducting research on emerging trends and technologies for potential implementation
• Design and implement strategies that align with the organization’s goals
• Manage projects from initiation through delivery
• Implement process governance, ownership and continuous improvements for the OTD&I processes
• Be a change management partner for stakeholders during transitions and projects

Required Knowledge and Experience

• Exceptional communication and relational skills, both written and verbal, to a variety of audiences.
• Strong business, B2B and B2C process acumen.
• Ability to influence others and move toward a common vision or goal.
• Strong time, project and change management skills.
• Bachelor’s degree.
• Fluent in English.

It would be beneficial for the Senior Business Process Improvement Analyst to have experience with SAP Centerpiece, Salesforce, and/or CRM (ICE). Additionally, experience in Agile Project Management, particularly with Scrum methodology, would be an advantage. Knowledge of the diabetes medical device industry or the pharmaceutical sector would also be highly valuable for this role.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees’ lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

Seniority level

Mid‑Senior level.

Employment type

Full‑time.

Job function

Management and Manufacturing.

Industries

Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing.