Senior Business Process Analyst

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Conduct structured interviews and workshops with business teams to capture current process information and requirements.
• Design, document, and visualize business processes using BPMN 2.0 notations.
• Demonstrate strong experience using tools such as Microsoft Visio or any recognized process mapping and BPM software.
• Facilitate process reviews with stakeholders to identify gaps, clarify flows, and incorporate feedback for process refinement.
• Collaborate effectively as a team player with process improvement experts (e.g., Lean Six Sigma Black Belts) to create optimized future state process maps.
• Play a key role in process documentation during transitions or migrations, ensuring accuracy and completeness.
• Apply basic planning, problem-solving, and analytical techniques to support process improvement initiatives.
• Support the business by identifying quick wins or improvement opportunities through analysis and process mapping.
• Understand and interpret process performance metrics; leverage this experience to drive improvements.
• Maintain up-to-date process documentation and version controls as processes evolve.

How this opportunity is different

We are seeking a diligent and analytical Process Analyst to join our team. In this role, you will collaborate with business teams to understand, document, and improve business processes. Your primary responsibilities will include conducting interviews, designing process flows using BPMN 2.0 notation, facilitating process reviews for refinement, and defining future state process maps in consultation with process improvement experts. The ideal candidate is an experienced quality control analyst from the ITES or BPM industry, skilled in process documentation and transitions, and holds Lean Six Sigma Yellow or Green Belt certifications.

Skills and experience that will lead to success

• Minimum 4 years of experience in a Quality Control Analysis, Quality Assurance, or similar role within the ITES or BPM industry.
• Demonstrated experience in business process documentation and transitions.
• Strong experience in process mapping using Microsoft Visio or any recognized process mapping/BPM software.
• Familiarity with BPMN 2.0 process modeling notation and tools.
• Lean Six Sigma Yellow Belt (minimum);
• Good planning and organizational skills, with an ability to work independently and as a collaborative team player.
• Ability to interpret process performance metrics; prior experience in this area is essential.
• Excellent communication and stakeholder management abilities.
• Proficient in MS Office Suite and process documentation tools.

Preferred Qualifications

• Exposure to process improvement projects under the guidance of certified Black Belts or continuous improvement experts.
• Green Belt certification will be considered an added advantage.
• Experience supporting business process transitions or migrations.
• Awareness of process automation concepts and best practices is a plus.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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