Location: Wrocław / Katowice - 2 days in office / 3 days remote

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY GDS Service Excellence team’s purpose is to drive efficiencies in the way EY teams operate and deliver service to both internal and external customers. In this role, you will design, develop, and maintain automation solutions that enhance efficiency and quality across business processes. You will collaborate with cross‑functional teams to deliver innovative tools and dashboards that drive data‑driven decision‑making.

Key Responsibilities

• Cover the entire automation lifecycle, from initial requirement gathering and process analysis to solution design, development, testing, deployment, and maintenance.
• Develop and maintain automation solutions using Power Apps and Power Automate.
• Create interactive dashboards and reports in Power BI to support business insights.
• Active participation in the process optimization and process analysis.
• Create and implement best practices for process improvement across all GDS Locations.
• In the role, communicate and report quality data, issues, non‑compliance, process gaps through measurements.

Skills and Attributes for Success

• Experience in process optimization, identifying process gaps, and creating and implementing improvement ideas.
• Fluent English skills.
• Good knowledge of Microsoft Power BI Desktop, SharePoint, Power Apps, Power Automate.
• Solid understanding in VBA and Power Query for advanced data manipulation.
• Knowledge of Copilot Studio to create agents is an asset.
• Ability to work independently.
• Analytical mindset, but also creative and a “can do” attitude.

What We Look For

We’re interested in hiring a professional who can think creatively and provide innovative suggestions that will improve service delivery of various service lines at EY GDS. A great candidate would be able to demonstrate professionalism, competence and clarity of communication when dealing with clients and leadership.

What We Offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Contact

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Whistleblower Protection

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow‑up actions. Any misconduct should be reported through the EY Ethics Hotline.