Senior Application Support Specialist (eFront)

• supporting smooth application operation and development of project releases for multiple applications in your portfolio
• supporting the stable and secure maintenance of the core system Blackrock eFront  especially expert in eFront basis administration and eFront user administration
• taking over the internal product responsibility for IT products or product groups. Ensure compliance with required IT and risk controls
• supporting Product Managers as requirements lead to manage and prioritize the backlog using our agile methodology framework MR Essentials
• supporting Product Managers with controlling and monitoring external providers with regard to Incidents and Change Management of applications or application groups in the area of responsibility
• advising business departments or IT colleagues on service offerings
• collaborating in transition projects and in the further development of the service in general
• creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations, and vulnerability remediation

Optional

• Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

As a Senior Application Support Specialist, you will support smooth operations of the applications and support project activities, including the transition from transform to support processes. You moreover provide application maintenance and support services to users or to service delivery functions and contribute to the operations of a dedicated application or group of applications.

ERGO Technology & Services S.A.