Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision.

We are looking for:

Analyst of applications for resource planning & workforce reskilling

Responsible for coordinating and overseeing the actioning and resolution of assigned service issues/tickets. Reporting to the TalentLink and SkyHive support/service leads with a dotted

line to product owners and solution architects.

Your future role:

• Provide day-to-day second-level support for end users of resource planning & workforce reskilling applications,
• Identify workarounds/solutions and resolve incidents within the agreed service levels,
• Provide guidance on alternative resolutions of recurring or ongoing issues,
• Document troubleshooting or resolution steps,
• Work with the Service Desks to provide updates to the end user on the incident status,
• Engage and coordinate with the vendor, when required,
• Invoke escalation processes; involve multiple resolver groups, as needed.

Apply if you have:

• At least 2–3 years of experience in support,
• Excellent analytical and problem-solving skills,
• Strong communication and interpersonal skills,
• Fluency in English – both written and spoken,
• Good knowledge of MS SQL,
• Good knowledge of API,
• Knowledge of Microsoft Server Fundamentals (managing services, scheduled tasks, etc.),
• Knowledge of Microsoft Azure Fundamentals,
• Knowledge of ITIL processes ,
• Experience with ITSM systems (i.e., ServiceNow),
• Ability to learn quickly with the willingness to upskill in the technical area,
• Any experience with TalentLink/SkyHive or other similar software would be an additional advantage.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 
• 3 paid hours for volunteering per month, 
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• Apply, 
• Talk to our Recruiter on a short HR screening call,
• Get to know each other better during an interview with the recruiter and hiring manager.