Informacje o stanowisku

Our client is a trusted end-to-end IT advisor throughout clients business lifecycle. They have a growing global presence in more than 30 countries and regions, united to deliver end-to-end IT solutions. Their talents work together remotely, and low leadership levels are decentralized for better communication, decision-making, and flexibility.

ABOUT THE ROLE:

As a Senior Application Management Service Consultant , you will play a crucial role in ensuring the reliability, functionality, and efficiency of our automotive clients application s. You will be responsible for providing technical support, conducting maintenance activities, and collaborating closely with both internal teams and external stakeholders.



KEY RESPONSIBILITIES:

• Provide 2nd Level Support for critical and non-critical application s in the automotive production industry
• Conduct technical support and maintenance activities for designated application s.
• Engage in daily communication and cooperation with users and customers, ensuring prompt resolution of issues and effective support.
• Participate in daily team meetings and occasional meetings with the customer to discuss progress, challenges, and solutions.
• Perform problem analysis, root cause analysis, and documentation of issues and resolutions.
• Conduct source code analysis and contribute to the creation of bugfix releases and upgrades for application s.
• Occasionally configure and optimize application s and infrastructure to enhance performance and efficiency.
• Create and maintain development documentation to ensure knowledge transfer and continuity.
• Adhere to customer processes, including Incident, Problem, and Change Management .

REQUIRED SKILLS AND EXPERIENCE:

• 5-10 years of experience.
• Proficiency in Unix , Java , and SQL .
• Strong communication skills in both German and English.
• Ability to work in several shifts between 06:00 - 22:00, Monday to Saturday, and participate in OnCall duties as required.
• Prior experience in application support and maintenance within the automotive industry is preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team

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