Informacje o stanowisku

At DAC.digital , we are constantly growing our business. As part of this growth, we are partnering with a global provider of telecommunication and digital services that delivers solutions in cloud, cybersecurity, IoT, and connectivity.

Key information:

Salary:

• 28 000 – 36 000 PLN net/month- pure B2B contract

• 24 700 – 31 800 PLN net/month – B2B contract (days off included)

It is vital that you have:

• expert-level knowledge and hands-on experience on CCaaS vendors such as Nice CXOne, Sprinklr or Genesys;

• expert-level knowledge and hands-on experience in training and integrating LLMs (OpenAI, Gemini, Amazon etc.);

• design and integration of various generative AI solutions into digital channels (Bots, Agent assist etc..);

• good level of experience with knowledge management tools such as Shelf, livePro;

• senior level expertise on designing digital and socical channels (web, WhatsApp, Facebook Messenger);

• very good understanding of Omni-channel and orchestration of customer journey;

• proficiency in cloud platforms;

• experience with microservices, REST APIs, and event-driven architectures.

Nice to have:

• certifications in Nice CXOne/Sprinklr;

• experience with RPA tools;

• familiarity with ITIL;

• CRM vendors, e.g Salesforce, Ms Dynamic etc.

You will be responsible for supporting our team in:

• engage in the early stages of a sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience;

• monitor and manage technical client relationships and status of ongoing engagements;

• become client client-trusted advisor and contribute to customer Digital Transformation;

• develop a project deployment strategy for the consulting delivery related activities and produce the associated level of effort;

• recognize and assess client key business drivers and challenges;

• articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain;

• engage and partner with customers to jointly develop the architecture matching requirements and constraints;

• produce customized architecture standards;

• produce complex design documents;

• contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling;

• maintain a high degree of technical knowledge of relevant products, services and solutions sets;

• contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, etc.

What do we offer:

• possibility to work 100% remotely or on-site at our office in Gdańsk;

• b2b contract with included 30 days off;

• private Medical care;

• group insurance;

• pre-paid card or Sport Card;

• referral program;

• real Agile practices;

• employee well-being online platform;

• cafeteria benefits.

Sounds like your cup of tea?

We are excited to have you on our team!

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