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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.
HSBC is enhancing the utilisation of Generative AI to boost colleagues productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are seeking a dynamic Adoption and Engagement Analyst to join our team. This role is pivotal in ensuring the successful delivery of our LLM-based productivity tool by providing comprehensive onboarding and user support. Colleagues across the Group have access to an LLM-based productivity tool to support their day-to-day tasks, including translation, document analysis and text assistance. The ideal candidate will have a strong background in project management, excellent organizational skills, and the ability to collaborate effectively across teams.
What you need to have to succeed in this role
Experience and Knowledge:
Skills and Qualification:
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.
HSBC is enhancing the utilisation of Generative AI to boost colleagues productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are seeking a dynamic Adoption and Engagement Analyst to join our team. This role is pivotal in ensuring the successful delivery of our LLM-based productivity tool by providing comprehensive onboarding and user support. Colleagues across the Group have access to an LLM-based productivity tool to support their day-to-day tasks, including translation, document analysis and text assistance. The ideal candidate will have a strong background in project management, excellent organizational skills, and the ability to collaborate effectively across teams.
,[Provide ongoing support throughout the onboarding process to ensure users in market are set up for success from onboarding meeting to product walkthroughs., Drive adoption of the tool including providing user onboarding and ongoing training sessions. , Proactively gather, document, and synthesise user feedback various markets for our Product and Engineering teams to drive product improvements., Provide high quality and ongoing support including incident management and escalating to relevant parties to resolve user problems. , Serve as a first line response to support tickets, addressing their questions and resolving issues in a timely and empathetic manner., Monitor and maintain user adoption and engagement metrics and set best practices for driving adoption and engagement goals. Requirements: Project management, AI, CRM, Jira, Communication skills Additionally: Training budget, Private healthcare, Flat structure, International projects, Multisport card, Monthly remote work subsidy, Psychological support, Conferences, PPK option, Annual performance based bonus, Integration budget, International environment, Small teams, Employee referral bonus, Mentoring, Workstation reimbursement, Company share purchase plan, Childcare support programme, Bike parking, Playroom, Shower, Canteen, Free coffee, Free beverages, Free parking, In-house trainings, In-house hack days, No dress code, Modern office, Knowledge sharing, Garden, Massage chairs, Kitchen.