Overview

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. The companys solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. The team includes over 700 professionals across development, design, business analysis, project management, delivery, sales, marketing, and customer success, with a global footprint in more than 30 countries and offices in Ukraine, Poland, Estonia, India, and the US. The organization supports digital transformation in Pharma and Life Sciences across more than 50 countries.

Role Description: as an Account Manager, you will be responsible for managing the companys key clients and serving as the single point of contact for client service managers, project managers, and other stakeholders. You will develop and implement medium- and long-term client relationship strategies aligned with Visevens marketing strategy to drive sales tactics. Your primary responsibilities include supporting existing clients and identifying and leveraging new opportunities to increase revenue, conducting client meetings, gathering and analyzing high-level requirements, developing scalable onboarding processes, managing internal change initiatives, and providing leadership in internal operational activities.

Responsibilities

• Build strong client relationships through regular communication
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Inform customers of promotions, upgraded product lines, and offers
• Notify customers of unforeseen delivery delays or other complications, and facilitate suitable interventions
• Collaborate with the sales team to identify new sales leads and develop sales plans
• Orchestrate interrelated projects inside the Account
• Report to AD as required
• Conduct sales research and identify new sales opportunities
• Document processes and maintain sales department records

Requires skills and knowledge

• Pharma marketing background would be beneficial
• 3+ years of proven account management experience with Pharma/MarTech/FMCG (or related domains) clients
• Ability to take accountability for achieving business goals (e.g., account growth, profit, satisfaction)
• Effective at selling major opportunities inside accounts
• Solid and defensible account planning
• Negotiate effective agreements
• Solid understanding of budgeting and progress reporting
• Excellent communication and interpersonal abilities with a focus on long-term relationships
• Outstanding organizational and leadership skills
• Experience in B2B
• Experience with Jira, Creatio, Office 365
• Knowledge of Pharma client ecosystems: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems, BI systems (Power BI), and related tools
• Good understanding of design creation tools
• English – Advanced/Fluent
• Second foreign language is an advantage
• Master’s Degree in business administration, sales, marketing, or related field is an advantage

What we provide

• Competitive Compensation: Regular performance-based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 after 2 years of service).
• Sick Leave: Non-documented: 4 business days; Documented: 20 business days per year.
• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
• Medical Insurance: Comprehensive coverage.
• English Courses: Language improvement opportunities.
• Professional Development: Participation in forums and conferences.
• Corporate Events: Regular team-building activities and events.
• Work Environment: Comfortable, fully equipped office with the option to work from home.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting