As part of our Security Operations team, you will be responsible for responding to platform and carrier issues in real time. Ensuring the stability of a world class DDoS attack mitigation platform, providing analysis and network troubleshooting for customers. You will be supporting some of the world’s leading brands and dealing with the highest internet traffic.

Requirements:

• Have experience with Internet technologies including TCP/IP, DNS, HTTP, TLS and web servers
• Demonstrate experience in a customer-facing role and an understanding of the consulting process
• Show proactivity and work with a sense of urgency combined with constant desire to learn
• Have good communication and collaboration skills and be an accountable member of the team
• Demonstrate written, verbal and presentation skills including communicating complex technical content in English
• Be able to work night shifts (4 nights - 10 hours )

Your responsibilities

• Engaging in mitigation techniques to prevent vector attacks
• Analysing customer traffic, applications and systems to tailor our security solutions and answer customers security needs
• Managing and documenting technical issues, responses and requests to ensure information is recorded and updated
• Providing support to customers to remedy and resolve network and connectivity issues
• Communicating with customers regarding challenges and providing updates and results on your mitigation and analysis