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At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków, Hybrid model – 3 days per week in the office / 2 days for a parent of a child up to 4 years old

The Security Administration Analyst is responsible for supporting second level ISM complex access and provisioning requests, within established Service Level Agreements. The employee will administer user systems and data entitlements across multiple platforms and applications, ensuring the access requests are processed with high quality and accuracy. This position requires strong knowledge of ISM applications and supported systems to resolve technical provisioning issues.

Security Administration

• Perform first level ISM user system access requests with a 95% in 48 Hours Service Level Agreement.
• Administer user systems and data entitlements across multiple platforms and applications, including provisioning and permission management.
• Ensure system access requests are processed with high quality and accuracy.
• Participate in extra projects as assigned.

Technical Support

• Coordinate with local security coordinators and application data owners to ensure access to programs and applications are processed and verified, within the most current standards and requirements.
• Provide coverage and support for ISM hotline.
• Participate in holiday coverage rotation to ensure continuous support availability.
• Resolve access related issues reported via Incidents.
• Handle password resets and account unlock efficiently while maintaining security protocols.
• Complete ad hoc tasks as assigned, e.g., updating Knowledge Base, training new team members.

Requirements

• A strong interest in technology and Information Security, Access/Identity Management.
• Knowledge of Security administration technology, tools such as Active Directory, ServiceNow; RBAC, Least Privilege Access principles.
• Ability to think analytically, solve problems and create clear user documentation and guides.
• Ability to work in a team environment.
• ITIL certification training is a plus.
• Information Security specialization or training, proven experience in IT support, service desk is a plus.
• Very good customer service skills with friendly, professional communication style.
• Ability to handle multiple priorities, while meeting deadlines, ability to respond promptly to requests and meet SLAs.
• Flexibility to provide occasional holiday coverage as part of team rotation is nice to have.
• Strong problem-solving abilities and attention to detail.
• Very good command of English.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Banking, Financial Services, and Investment Management

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