Our advanced support specialists need to qualify all the production issues escalated by Regional Support regarding our front to back payment solution and develop/propose ways for mitigation when possible.
responsibilities :
Providing advanced software support for payment solutions (front to back) offer by Worldline;
Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform;
Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner;
Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate stakeholders;
Working closely with Operations team to migrate impact on production issues;
Developing/updating tools for troubleshooting or internal use;
Reviewing, creating and distributing guidelines and best practices where appropriate;
Identifying opportunities to improve service efficiencies;
Providing ad-hoc training when necessary.
requirements-expected :
Experience in troubleshooting software issues;
Proficiency in Linux environment;
Experience in Oracle or PostgreSQL;
Proficiency in C/C++, Python, shell scripts development would be an asset;
Experience in TCP/IP and SSL/TLS communications;
Strong communication and problem solving skills, as well as ability to translate technical information to a non-technical audience;
Ability to work collaboratively with other departments to resolve complex issues;
Ability to manage priority conflicts and set appropriate expectations;
Team player who is a self-motivated, results driven and analytical person
offered :
Full-time job contract and stable working conditions
Competitive salary and a range of benefits for employees
Work - life balance
Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station
Fixed term position
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
