ServiceNow: monitor arrived cases from the customers and direct them according to a component/team. To create cases for the customers and inform them about issues.
Daily monitoring for failures, retries, and escalations of messages; monitor application availability.
Checking the customers’ tenants in order to identify the cause of an issue, monitor the messages’ status and details.
Investigate the issues, fix them, provide update to the customers via ServiceNow cases.
Communication with developers regarding the issue and their investigation.
Responsible for internal documentation and reports.
requirements-expected :
Knowledge and experience with SAP infrastructure & solutions
Knowledge and experience of ServiceNow functionality (or any other similar service)
Ability to communicate effectively with customers
Multitasking
Ability and willingness to explore and learn about new modules in the SAP environment
High personal responsibility
offered :
Excellent working environment: the company is big enough to be reliable, yet small enough to be person-oriented.
Full-cycle projects and product development.
Training & development-focused approach: clear roadmap for training employees to sustain and enhance the productivity of the organization as a whole, internal technical meetups, free English classes.
Collaboration with the teams from the European Union and United States both on-site and remotely.
Work-life balance to suit everyone: flexible working hours, loyal sick-leave policy, student-exam-session-friendly approach, corporate events and sport activities.
