SAP Solution Manager | Managed Services Operations

Miejsce pracy: Kraków

Technologies we use

Expected

Your responsibilities

Configure and maintain the overall architecture for seamless integration and lifecycle management.
Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant.
Set up key functionalities such as monitoring, diagnostics, and change request management.
Ensure timely application of updates and patches to maintain system integrity.
Identify and resolve technical problems to ensure continuous system performance.
Work closely with cross-functional teams to optimize SAP processes and workflows.
Use diagnostic tools to enhance the efficiency and reliability of SAP applications.
Maintain clear documentation of technical procedures and configurations.
Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities.
Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
Foster strong relationships with clients by addressing support topics promptly and effectively.
Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Our requirements

Bachelors degree in Information Technology, Business Administration, or related field.
Expertise in SAP Solution Manager configuration and administration.
Strong understanding of SAP landscapes and architectures.
Proficiency with SAP HANA and ABAP development and troubleshooting.
Experience in system monitoring and diagnostics using Solution Manager tools.
Knowledge of integration technologies and strategies.
Ability to manage SAP system updates and patches effectively.
Excellent problem-solving skills and technical troubleshooting capabilities.
Familiarity with lifecycle management and change request processes.
Strong documentation skills to capture technical configurations and procedures.
Familiarity with ticket management systems to track and manage support requests efficiently.
Understanding of project management principles to successfully manage small-scale projects and changes.
Excellent communication skills to interact with team members and clients, both verbally and in writing.
Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
Ability to work independently and manage multiple priorities.
SAP certifications in relevant modules (preferred).
Understanding of ITIL principles and the overall managed service process.
Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

What we offer

Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,
Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
3 paid hours for volunteering per month,
Additional paid Birthday Day off,
And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
employee referral program
Employee Assistance Program
birthday day off
additional benefits e.g. medical pet care, lunch pass
flexible working time possible

Recruitment stages

CV verification
HC screening call
Interview I
Interview II
Offer

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us: pl_mso_career@pwc.com

Please note that we do not collect resumes in our inbox.

PwC

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. In Poland PwC has offices in 7 cities and a Financial Crime Unit in Gdańsk and Warsaw, two Shared Services Centres in Katowice and Opole and a branch of PwC IT Services in Lublin. Polish PwC companies employ over 7000 people, including nearly 2000 in technology teams.

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