Informacje o stanowisku

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

As Service Delivery Manager you will be responsible for the operational follow-up of accounts within the Polish service organization. You will be the Single Point of Contact for all service-related matters for your customer portfolio.

What do we have to offer?

• Flexible working hours and remote work opportunities
• Private medical care (LuxMed)
• Lunch card (Edenred)
• Financial allowance for remote work
• Loans for employees
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Life insurance
• Free language courses (during your working hours)
• Annual bonus
• Free parking spaces for employees
• Referral program
• PPK (Employee Capital Plans): 3.5% employer contribution
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Your responsibilities:

• Monitoring and following up the relationship and the agreements made with the client
• Managing contracts and monitoring follow-up of the services
• Maintaining regular contact with clients to identify their challenges and help to address
• Review of time registrations for the customer & related invoicing towards the customer
• Monitoring and coordinating efficient implementation in accordance with the agreements made and the SLAs
• Understanding of customer priorities, monitor and steer towards customer satisfaction, managing escalation.
• Monitor & manage customer profitability
• Maintaining good contacts with our partners, subcontractors and the SD Worx countries

Our requirements:

• Fluent in Polish and English
• Experience in service management processes & governance
• Experience in Project Management
• Commercially driven, solutions driven approach

Additional advantages:

• Experience in working with SAP solutions
• Experience within an HR environment

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

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