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KION Business Services Polska is part of the KION Group, which is a world-leading supplier of forklift trucks, warehouse technology and supply chain solutions. We already employ more than 42,000 people in over 100 countries and are thus significantly driving the future of intralogistics while pursuing a clear sustainability strategy. In Cracow we hire around 750 Employees.



For one of our brands – Dematic - we are currently looking for SAP Service Consultants, who will support Dematic SAP Service in EMEA Live Operations Organization and contribute to innovative solutions that it implements.



If you want to be a part of keeping the world moving KION Business Services in Kraków is the right place!

What we offer:

1. Full support from the manager and team from the start
2. Outstanding and supportive atmosphere of collaboration in the team and KION
3. Flexible working hours and hybrid work - either home office or at our office next to Bonarka city center
4. Private medical care in LuxMed Group
5. MyBenefit Cafeteria Platform (with Multisport card available)
6. Group Life Insurance
7. Employee referral program
8. Company co-sponsored learning & development opportunities
9. Possibility of growth inside an organization

Tasks and Qualifications:

Your Responsibilities:

1. Carrying out second level support (24/7) on the hotline / by email including documentation of incoming service cases including solution description
2. You analyze processes in the SAP WM / EWM environment (including MFS)
3. You create training documentation and conduct customer trainings
4. You will supervise and support the project phases of testing, commissioning, go-live and ramp-up at home and abroad
5. You create the necessary documentation and change requests for our customers
6. You will visit our customers onsite (approx. 25% travel time) and familiarize yourself and, if necessary, your colleagues with the systems
7. You will act as the Point of Contact for various customers to establish and create continuous communication with our support customers
8. You record change requests and discuss their implementation in the team

Technology Stack you will work with:

1. SAP S/4 Hana (SAP WM Module)
2. SAP EWM module
3. Jira, Confluence, Ticket-Tool (Redmine)

Your Skills and Expertise:

1. Completed studies in computer science, business informatics or an internship with a corresponding background
2. First or several years of professional experience in the area of customer service / incident management
3. Good process knowledge in the SAP modules SAP WM / EWM/MFS desirable, but not mandatory
4. Practical experience with automated warehouse processes, as well as a good understanding of these are also advantageous
5. Fluent in written and spoken English
6. Fluent in written and spoken Polish
7. Service- and customer-oriented approach, as well as a confident and friendly manner
8. Agile and flexible mindset
9. Stress resistance and the ability to work in a team as well as initiative and a problem-solving orientation round off your profile

If you have any questions - feel free to contact

Apply for the role and join us!

Kraków - Oferty pracy w okolicznych lokalizacjach